Shipping & Returns

1. Shipping rates

All marketplace prices and shipping fees are quoted in Nigerian Naira (NGN).

Standard shipping is ₦9.99 on orders below ₦100. Orders of ₦100 or more qualify for free standard shipping. Promo code FREESHIP also waives standard shipping when valid.

Shipping is calculated at checkout along with applicable tax (8% on eligible items).

2. Order processing

After Paystack confirms your payment, you receive a Gymieq order ID and confirmation email. Orders typically move through: confirmed → processing → shipped → out for delivery → delivered.

Track your order anytime at /track using your Gymieq tracking ID.

3. Delivery

We ship to the address provided at checkout. Ensure your name, street address, city, state, ZIP, and country are accurate — Nigeria is the default shipping country.

Delivery times vary by location and carrier. Estimated timelines appear in your order tracking status once the package ships.

4. Variants & stock

Some products require selecting options (size, color, length, weight) before purchase. We fulfill the exact variant shown on your order confirmation.

If an item becomes unavailable after checkout, we will contact you to offer a replacement, store credit, or full refund.

5. Returns

Unopened marketplace items in original condition may be returned within 14 days of delivery. Apparel must have tags attached; equipment must be unused.

• Contact support@gymieq.com with your order ID and reason for return.
• We provide return instructions and a shipping label where applicable.
• Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the return.

6. Exchanges

Need a different size or color? Email support@gymieq.com within 14 days. Exchanges depend on variant availability. If your preferred option is out of stock, we offer a refund or alternative product credit.

7. Damaged or wrong items

If your order arrives damaged or incorrect, contact us within 7 days with photos of the item and packaging. We will arrange a replacement or refund at no extra shipping cost.

8. Non-returnable items

• Opened shaker bottles and hygiene-sensitive accessories for health reasons.
• Final-sale or clearance items marked as non-returnable at purchase.
• Digital products or live session credits unless required by law.